Question 1

WHAT IS THE RETURN & REFUND POLICY?

Accepted Answer

Unless stated otherwise, all of our products carry a 21-day return policy. The item must be undamaged, unworn, and unused with tags still attached within 21 days of delivery. Buyer is responsible for return shipping, UNLESS the item is damaged or defective and as long as any claims are placed within 5 days of the item being received.

Please e-mail Support@Dillans.com to start the return process.

Question 2

WHAT IS THE EXCHANGE POLICY?

Accepted Answer

If your unused gems need a little swaparoo for a different size, color, or style, you've got 21 days to make the switch. After your items dance back to us, we'll start a fresh order with the right pieces. Shipping costs? On you, superstar! Just make sure those items are unwashed, unworn, and tag-tastic.

Question 3

HOW SOON DO MY ITEMS SHIP?

Accepted Answer

5-20 Days, Here's why: All of our items are custom pieces created only after you place the order. We believe in providing exceptional products, and the extra time ensures we meet the highest standards.

Question 4

SHIPPING & PRODUCTION

Accepted Answer

At Dillan's, we're thrilled to offer you a unique collection of products, all crafted just for you. Our commitment to quality shines through our on-demand printing process, ensuring each item is created with care and precision.

Production Time:
Your order is typically processed within 10 business days, delivering the best in quality and personalized service. Full custom items, a testament to our dedication, may take 10-20 business days. We believe in providing exceptional products, and the extra time ensures we meet the highest standards.

Shipping Procedure:
Order Placement: Your journey begins when you place your order.
Production: We meticulously process and create your order.
Shipping: Your order embarks on its journey, and you'll receive a tracking link via email.
Delivery: The final step is the delivery of your unique items.

Explore more details below regarding our shipping options and estimated delivery times.

Domestic – Shipping within the US (Orders Over $50 Include FREE SHIPPING)
Standard – $8.95
Delivery: 5-13 business days

International – Shipping outside of the US
Standard – $19.95
Delivery: 10-20 days

***We are not responsible for international taxes.***

FAQ’s:
What's my tracking number? Exciting stuff! Once your order hits the road, your tracking link will wing its way to your email.

Do you ship to my country? Absolutely! We're proud to ship to every country around the world, spreading the love far and wide.

How are my items shipped? Picture this: most orders begin their journey either directly from our overseas manufacturer or right here in the USA after the production period. This dual approach ensures top-notch efficiency and allows us to offer fantastic prices on our all-over-print clothing. Keep in mind that during peak seasons or holidays, there might be a chance of slight delays.

I ordered a bunch of goodies, will they all arrive together? Well, it depends on the order. We're all about speed, so we might send out items as soon as they're ready to roll, whether they're coming from overseas or the USA. It's all in the name of ensuring you get your goodies as quickly as possible.

Question 5

WHO DELIVERS MY ITEMS?

Accepted Answer

We partner with all the major shipping and delivery companies, notably USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail.

Question 6

WHAT PAYMENT METHODS ARE AVAILABLE ON DILLAN'S?

Accepted Answer

We can accept debit/credit card payments from all major brands: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro. Depending on your location, you may be able to use Apple Pay, Google Pay, iDEAL, Pay Now by Klarna, Pix, and Boleto.

FREE SHIPPING ON ALL ORDERS

Frequently asked questions

WHAT IS THE RETURN & REFUND POLICY?

WHAT IS THE EXCHANGE POLICY?

HOW SOON DO MY ITEMS SHIP?

SHIPPING & PRODUCTION

WHO DELIVERS MY ITEMS?

WHAT PAYMENT METHODS ARE AVAILABLE ON DILLAN'S?

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